Return Eligibility
Clothing items from tidewises.com are eligible for returns within 30 days of delivery, provided they are unused, unwashed, and in original condition with tags attached. This includes dresses, tops, and bottoms. Items marked as final sale, such as clearance or personalized apparel, cannot be returned. To initiate a return, visit our returns portal on tidewises.com and follow the instructions. We recommend inspecting items upon arrival to ensure satisfaction. If you receive a defective or incorrect product, we cover return shipping costs; otherwise, customers are responsible for return postage. For eligibility questions, contact [email protected]. Our policy aims to balance flexibility with fairness, allowing you to shop with confidence.
Return Process
To return a clothing item to tidewises.com, start by logging into your account on our website and accessing the order history section. Select the items you wish to return and provide a reason for the return. We’ll generate a return authorization number and instructions—pack the items securely in their original packaging, include the return form, and ship them to our warehouse. Use a trackable shipping method to ensure safe transit. Once received, our team inspects the items within 3-5 business days before processing refunds. For assistance, email [email protected] with your order details. We’ve streamlined this process to make returns hassle-free, reflecting our commitment to customer satisfaction.
Refund Timelines
Refunds for returned clothing orders on tidewises.com are processed within 5-7 business days after we receive and inspect the items. Refunds are issued to the original payment method; for credit cards, it may take additional banking days to appear. If you used a gift card or store credit, we reimburse accordingly. In cases of exchanges, we ship the replacement item once the return is approved. Delays can occur if items don’t meet return criteria or during peak seasons. For status updates, check your account or contact [email protected]. We prioritize swift refunds to maintain trust and ensure a positive shopping experience for our fashion community.
Exchanges
tidewises.com offers exchanges for clothing items within 30 days of delivery if you need a different size, color, or style, subject to availability. To request an exchange, initiate a return through our website and note your preference; if the desired item is in stock, we’ll reserve it and ship once the return is received. Exchanges are free for defects or errors on our part, but otherwise, customers cover return shipping. If the exchange isn’t available, we issue a refund or store credit. Contact [email protected] for help with sizing or inventory checks. Our exchange policy is designed to help you find the perfect fit without extra hassle.
Damaged or Defective Items
If you receive a damaged or defective clothing item from tidewises.com, notify us within 7 days of delivery by emailing [email protected] with photos or videos as evidence. We cover return shipping and offer a full refund, replacement, or store credit based on your preference. Common issues include manufacturing flaws, tears, or incorrect shipments. Our quality team investigates to prevent recurrence. We apologize for any inconvenience and strive to resolve such cases within 48 hours. This policy underscores our dedication to providing high-quality apparel and reliable service to every customer.
Return Shipping Costs
For most returns, customers bear the cost of return shipping to tidewises.com, unless the return is due to our error (e.g., wrong or defective item). We recommend using insured, trackable services to avoid loss. If we cover return shipping, we provide a prepaid label via email. International returns may involve higher costs and customs fees, which are the customer’s responsibility. To estimate costs, check with carriers like USPS or UPS. For prepaid label requests or questions, email [email protected]. We aim to keep return expenses reasonable while maintaining efficient logistics for our clothing collections.
Store Credit Options
tidewises.com offers store credit as an alternative to refunds for returns, which can be used for future clothing purchases on our site. Store credit is issued if requested or for ineligible refund cases, and it never expires. You’ll receive a code via email, redeemable at checkout. This option is ideal if you’re unsure about exchanges or want flexibility. To check your balance or redeem credit, log in to your account. For issues, contact [email protected]. We encourage this eco-friendly choice to reduce waste and support sustainable fashion consumption.